When any organization undertakes new initiatives to improve performance, address key issues/concerns or consider expansion into new avenues, one thing which is essentially required is "change". This change is required in the processes, organizational structure, roles of different individuals from leaders to administrators to grass root level workers and change is required in adopting new technology. During this process , the organization does not change at all ; however individuals do, in the way they perform their duties and also in the way they look at their new responsibilities. Learning new ways and embracing novel methods require a personal transition from existing behavior and attitudes. Positive outcomes cannot be achieved unless this transformational exercise is complete.🙂
How we prepare and equip individuals to adopt new changes and support them so as to achieve successful outcomes is "Change Management". This is a structured approach which targets individuals in a scientific way so that desired behaviors can be espoused. Individuals could be resistive to change as a part of natural psychology which questions the need for any alterations in established procedure. When addressing change, we need to first understand resistance, the why and how of it and once we are able to deduce why there is reluctance , then strategies can be devised to resolve these issues. Knowing what messages to deliver , at what time and how to coach people to follow desired practices is crucial. This individual change management is the key strategy as "'Organizations do not Change - People do " and People make the difference , the "note worthy difference".🙂People are the value preposition, as they have been forever.
Dr Surekha Tayade